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FAQ

TROUBLE-SHOOTING
How do I play my game on more than one device and/or Facebook?
Read the "Account Management" section below for more information!
What do I do if I get a new device/phone?
Read the "Account Management" section below for more information!
What happens if I reset my account?
Resetting your account cannot be undone.
I made a purchase and nothing happened! What do I do?
Once in a while, payments may take some time to fully process. If you are experiencing difficulties, contact us through the help link and attach your receipt for quicker service.
How do I reallocate my Attribute and Tactic points?
To reallocate your Attribute and Tactic points, visit the Black Market page. Reset your Attribute or Tactic points, to reallocate them. This will cost 10 Gold Bars the first time and 40 Gold Bars thereafter. You may only reset these once every 2 days.
How do I change my Squad name?
If you want to change your Squad name, visit the Black Market page. Name changes cost 10 Gold Bars.
GAMEPLAY
What are achievements and how do you get them?
Achievements are earned by completing various actions and are showcased as medals on your Squad page. Scroll over your medals to view your progress throughout the levels of achievement.
How do I make a Clan?
In order to create a Clan you must be at least a level 40 Squad. Create a Clan through the Clan page found on the home screen. Click the "create your own Clan" link and name your Clan. Creating a clan has a cost of 10 Gold Bars.
How do I join a Clan?
To join a clan, visit the Clan's page and click the "Request to Join" button. The leader of the Clan may accept or reject your request. Please note that there is a maximum of 10 members per Clan. Follow the "Clans" link from the home page to view the ranked Clans list or use the search function.
How do I post someone on the Bounty list?
In order to place a bounty on a Squad they must be within your range. Visit the Squad's profile and select "place bounty." The cost of placing a bounty will vary based on the Squad’s income and will increase each time that you place a bounty on an individual Squad for a period of 12 hours. Of the total bounty payout, 80% will go to the player claiming the bounty and 20% will go to bounty fees.
How do Lands and Properties work?
Lands and properties will generate and increase your overall income to help counterbalance and maintain your upkeep. In order to purchase a property, you must first purchase land to build on. In the process of purchasing a property, the corresponding land will be consumed. You may purchase lands and properties on the bases page. The maximum number of lands/properties you may purchase at once is 10. Since land and property prices increase slightly with each transaction, it is more cost effective to buy in units of 10 where possible. Lands and structures generate income. Income can be collected hourly and will accumulate up to 24 hours. If income is not collected prior to the 24 hour period, it will stop accumulating.
What battle restrictions exist in Forces of War?
You may only engage in battle with Squads who are within your level range, and you may only attack an individual up to 100 times per day and kill them up to 10 times per day. The only time a Squad outside of your level range may attack you is when you are posted on bounty or when you have attacked them on the bounty and they are retaliating. Retaliation is allowed for a period of 48 hours. Squads outside of your level range can attack you up to 15 times/day and kill you up to 3 times/day. NOTE: If you have already reached the battle restrictions with a Squad, but are then attacked by that Squad, you then have the option to retaliate. With the "+1 Retaliation feature", you will be given an extra hit for each additional attack your opponent can perform outside of your range (up to the maximum daily limits).
How many Alliance members and Mercenaries can I equip and take into battle?
You may equip 200 Alliance members and 100 Mercenaries with one weapon and one vehicle each. The best weapons/vehicles will be automatically engaged. The maximum capacity for equipped team members in battle increases by 4 each time you level up.
How does assembling weapons and special weapons insurance work?
In order to add special weapons to your arsenal, you'll need to assemble them first with bonus items and/or weapons. Keep in mind that assembling special weapons is not guaranteed. If assembly fails, all items will be lost and the special weapon will not be assembled. To protect your hard-earned bonus items, you might wish to purchase special weapons insurance from the Black Market page. Special weapons insurance costs 20 Gold Bars. Although Insurance will not guarantee that a special weapon will be assembled successfully, you will have 5 protected attempts. Ensure that you have checked the box beside the special weapon to indicate that you would like to use insurance prior to assembling.
CLAN WARS (UPDATED!)
How do I participate in Clan Wars?
To participate in Clan Wars, you must first join or create a Clan. To join a Clan, visit the page of another Clan and send a request to join. The easiest way to find a suitable Clan is to visit the Clan page and sort by "Open Membership". These Clans can be joined immediately (no request necessary!) by selecting the option to Join on the respective Clan's page.

Wars are initiated after a war declaration is accepted by a defending Clan. Visit the "declare" and "accept" questions in this FAQ for more detail!
How do I declare a Clan War?
To declare war, navigate to the page of another Clan, and select the "Declare War" option at the top of the page. Note that only Leaders and Officers are able to Declare War.
To challenge another Clan to a war, both your Clan and the opposing Clan must have at least two members, and neither can currently be engaged in a War.
How do I accept a War declaration?
To accept a war declaration from another Clan, select the "View Requests" link on your Clan page. In the "War Challenges" area of that page, there will be an entry for each outstanding war request, and it can be Accepted there.

After a request is accepted, the war will begin in one hour, so get ready!
What actions can I perform during a Clan War?
Every Squad participating in a Clan war can initiate one of five actions:

Attack - Initiates an attack against a selected Squad. Costs 1 War Ammo. When War Ammo is replenished, regular Ammo is consumed

Medic - Immediately replenishes your instanced War Health at the cost of Cash.

Heal - Gives 20% of your total Health to a selected member of your own Clan.

Defend - Allows you to defend another member of your Clan, redirecting a hit initiated against them to you.

Recharge - Fully regenerates your War Health and War Ammo. Costs 2GB.
How do I win a Clan War?
In order to win a Clan war, your Clan must push the "tug-of-war" style war meter fully into your own favour. There are two ways to deliver damage to the opposing Clan and capture more of the meter: through battle wins and kills, and by Capturing Ground.
What is Capturing Ground?
Capturing Ground is crucial to defeating opposing Clans during Wars.

They can be performed when the opposing team has no living Squads, at which time the "Capture Ground" option should appear. Pressing this button will Capture Ground against the opposing Clan, granting your clan more of the war meter. It's vital to keep your Clan members alive to prevent the opponent from Capturing Ground against you!
How often can I participate in Wars?
Wars can only be initiated against the same opposing Clan once every 24 hours. Wars against different Clans can be waged during that period however, the only restriction being the one hour wait between the approval of a declaration and the beginning of a war. Clans can only have one scheduled war at any given time, though outstanding War requests can be approved after the current War is finished.
How long do War Declarations last?
War declarations will expire two hours after they have been sent.
How do defence tokens work?
Defending a clan mate awards them a defence token. This defence token is good for completely deflecting one attack by an enemy player. The clan mate who gave the token receives all of this attack's damage. Players are able to "stack" defence tokens, which show up as numbered shields on their avatar. A user can only have a defence token placed on them from one other user at any given time.

A defending squad can only distribute up to 10 Defense Tokens to their team members at any given time. They must be removed (as a result of attacks from the opposing side) for the user to distribute any more.
What are all the different clan ranking ladders?
OVERALL This ladder is updated once a week. Clans are ranked based on their activity, and victories.

MOST POWERFUL Exclusively based on your clan level average. The ladder is intended to show a clan’s strength through level and members.

SUB 80 WAR LADDER Clans are ranked exclusively on a give and take basis. If you lose a war to a lower level clan, you’ll drop down a spot and they’ll take your place. There is no consequence if the lower ranked clan were to lose that war. This ladder is reserved for extremely active clans who will need to fight to maintain high positions.

80+ WAR LADDER Clans are ranked exclusively on a give and take basis. If you lose a war to a lower level clan, you’ll drop down a spot and they’ll take your place. There is no consequence if the lower ranked clan were to lose that war. This ladder is reserved for extremely active clans who will need to fight to maintain high positions.
What do I need to do in order to appear on the ladders, how do I move in it?
OVERALL Clans are included in this ladder by default. You can move up this ladder by battling clans who have a higher ranking. The higher ranked the clans are, the more you have to gain. War losses do not decrease your ranking, but inactivity will.

MOST POWERFUL Clans are included in this ladder by default. You can move up this ladder by levelling up your character or by adding players of higher level.

SUB 80 Only clans who are "Ready for War" will appear on this ladder. Furthermore, your clan must consist of exclusively players who are under level 80 (not clan average). You can move up in the ladder by defeating a clan of higher ranking. When you beat a clan of higher ranking, you take their place, plain and simple. The losing clan will then drop a space. If the lower level clan loses the war, the rankings remain unchanged.

80+ Only clans who are "Ready for War" will appear on this ladder. Furthermore, at least one of your clan members must be level 80 or above. You can move up the ladder by defeating a clan of higher ranking. When you beat a clan of higher ranking, you take their place, plain and simple. The losing clan will then drop a space. If the lower level clan loses the war, the rankings remain unchanged.
What’s the significance of the Ready for War status?
The "Ready for War" status will keep you open for an immediate and forced war. Any clans that share the same status will be able to initiate this war. Once a war is initiated, you and your clan have 30 minutes to prepare.

The "SUB 80 WAR LADDER" and "80+ WAR LADDER" both require clans to have their "Ready for War" status enabled. Because of this, these ladders can be the most brutal to maintain ranking.

Removing your "Ready for War" status on either of these ladders will remove you from the ladder and your position will be forfeited.

Only the leader of the clan has the ability to turn "Ready for War" on or off.
SUPPLY DROP
How does the Supply Drop work?
The Supply Drop is a purchase that will deposit 5 Gold Bars into your account every day that you sign into the game for 30 Days. Your first Supply Drop will be delivered to your account 24 hours after your purchase.
Why isn't the Supply Drop working on iOS?
There is a temporary issue with the supply drop on iOS devices that prevents it from being purchased. This should be repaired in version 1.40 of the iOS application, which should arrive very soon.
ACCOUNT MANAGEMENT
What is a Secure Account?
A secure account is any account that has been connected to a Facebook and/or Uken Account.
What are the benefits of Securing my Account?
Securing your account ensures that you can always restore your progress, even if the app is uninstalled or your device is lost. It also allows you to play across multiple devices and platforms with ease.
How do I secure my account?
You can always secure your account by visiting the Settings page, then selecting the "Secure Your Account" option. On this page, you'll be presented with the Securing options available on your platform.

When selecting Connect to Facebook, you'll be redirected to a Facebook login prompt, and you'll simply need to login to secure!

When selecting Connect to Uken, if you do not already have a Uken Account registered to your e-mail address, you'll have to create a new account with an e-mail address and a password. Your account should be secured immediately after the account is created.
How do I transfer my account to another device or platform?
To transfer or sync your account with another device or platform, first ensure that the account has been secured. If it is not secure, you will need to login to your account on the original device, then follow the process outlined in the "How do I secure my account" section.

Once it has been secured, first load the game on your new device, and then visit the "Connect" page.

If you have not already made a Squad on this device, simply select the "I already have a Squad" button from the first screen to navigate to the Connect page. If a Squad already exists on the device, the Connect page can be reached by selecting "Settings" from the very bottom of the page, then "Secure Your Account" from the Settings menu.

From the Connect page (depending on how your original Squad was secured) select "Connect to Facebook" or "Connect with Uken". Simply login on the following page, and your Squad should immediately be restored!
What if I lost my device, and did not secure it?
We strongly recommend securing your account at the first possible opportunity. That said, if your account was not secure and you have lost access to your device, please contact us through the Contact Us form on the Help page, or at support@uken.com. Be sure to provide us with your Squad name and your platform. We'll do our best to help you retrieve your account as quickly as we can!
Can I secure my account with both Facebook and Uken?
Yes, you can! Accounts can be secured with both Facebook and Uken if desired.
DAILY TASKS
What are Daily Tasks?
Daily tasks provide users with the opportunity to earn extra Gold Bars by performing various assignments. Tasks will range is difficulty, and do not need to be activated to count. Once task parameters are met, simply claim it from your "Task" tab!
How many can I earn?
You can earn up to 3 tasks a day. The tasks will be automatically be replenished after a 24hour period.
How do I collect my reward?
You can claim a task reward by visiting the "Tasks" tab, and clicking on "Claim 'x' Gold Bars" button beside the appropriate one.
My task/s are too hard, and I can't complete them. Am I stuck?
Tasks are replenished every 24hours, so if one has not been completed, it will be replaced with a new one!
LIEUTENANTS (NEW)
What are Lieutenants?
Lieutenants are special units that you can enlist to join you in battle. They share some similarities with Weapons and Vehicles, in that they increase your Attack and Defense scores in battle, and you can only equip one for each member of your alliance.

Unlike these items, however, they can have special "Perks" which can enhance your Squad in a variety of ways. See the "What are Perks?" section of the FAQ for more detail.
What is the difference between "Generic" and "Limited" Lieutenants?
Limited Lieutenants can level up (to a maximum of Level 5) and also have Perks, which can modify your overall strength in battle in a variety of ways. Each Lieutenant has a variety of Perks, which are unlocked as they progress and level up.

Generic Lieutenants cannot be levelled, and do not carry Perks. They can, however, be used to "train" your Limited Lieutenants so that they can level up. See the "Training" section of the FAQ for more detail on this.
How do I obtain Lieutenants?
Generic Lieutenants can be purchased directly from the Lieutenants page, and are also periodically dropped when attacking Invasion Bosses.

Limited Lieutenants are only available for limited periods of time, similar to Limited Edition Items, and can be purchased from the Lieutenants page. Visit the Lieutenants page to see which are currently available for sale, and to find out when more will become available for purchase.

Some very rare limited lieutenants will also only be available through special events.
How do lieutenants impact my battle score?
Each Lieutenant has an associated Attack and Defense score (which should be visible on the Lieutenant's page) and these function just like Item Scores.

You can see the cumulative effect on your attack and defense scores in the "Barracks" section of the Lieutenants area.

Additionally, after any battle, by opening the Battle Results pane, you should be able to see the cumulative Lieutenant Score, including how many were brought into battle, for both yourself and your opponent.
How many lieutenants can I use?
Lieutenants behave similarly to both Weapons and Vehicles in that you can have one equipped for each member of your alliance. Effectively, the maximum number of Lieutenants that can be used in battle is 300.

It's worth noting that you can only have one of each Limited Lieutenant, however you can have as many of any given Generic Lieutenant as you would like, and bring all of these to battle.
What determines which Lieutenants are brought into battle?
You can bring one Lieutenant into battle for each member of your squad, reaching a total 300 if you have 100 mercenaries and your alliance is completely maxed at 200.

If you have more than 300 Lieutenants, the most powerful 300 Lieutenants in your Barracks will automatically be used.
How does training Lieutenants work?
Limited Lieutenants can be upgraded on the "Training" section of the Lieutenants page. Generic Lieutenants can be "dispatched" to a Limited Lieutenant, increasing their overall XP and eventually causing them to level up.

Dispatching a Generic Lieutenant will "consume" them, removing them from your Barracks. Be mindful of this when upgrading your Limited Lieutenants! Though you'll be increasing their strength, you will also be sacrificing your Generic Lieutenants.
What is the benefit of levelling my Limited Lieutenants?
When a Limited Lieutenant levels up, two things happen:

- The Lieutenant's Attack and Defense Stats are increased, increasing their strength in battle.
- An additional Perk will be unlocked.

These Perks "stack" -- so upon reaching level 5, your Lieutenant will have five active Perks, expanding your strength in a variety of ways. Level 5 is the highest level that a Lieutenant can reach.
What are Perks?
Perks increase the strength of your Weapons and Vehicles in battle.

There are a wide variety of Perks, and they variety from Lieutenant to Lieutenant, and level to level. To see which Perks any given Lieutenant has, check the "Perks" section of any Lieutenant's page.

Perks also "stack", so if you have two Limited Lieutenants with the same Perk, the overall increase will be cumulative.

You can see which Perks are currently "in effect" by visiting the Barracks section of the Lieutenants area.
PASSIVE TACTICS (NEW)
What are Passive Tactics?
Like the classic Battle Tactics, Passive Tactics offer enhancements to your Squad and can be upgraded by investing Tactic Points.

However, unlike Battle Tactics, Passive Tactics are always “active”. The effect of these tactics is persistent, and there is no need to “equip” the tactics to receive the enhancements. For instance, if one point is invested in “Energize”, a persistent modifier of 1.05% will be added to your Energy total. It will only be removed if your Tactics are reset in the Black Market.
Where can I see my Passive Tactics?
Passive Tactics can be found on your profile page, within the “Passive” tab of the “Your Tactics” section. On this page, you’ll be able to invest tactic points into these tactics, and view the current modifiers for any learned Tactics.
How do I unlock Passive Tactics?
All Passive Tactics are unlocked at level 30. You must also have a minimum of 48 tactic points invested (in any available Tactics) to begin investing points into Passive Tactics.
How do the Passive Tactic modifiers work?
Passive Tactic modifiers offer persistent enhancements to your Squad. Consult the following list for more detail:

Energize: Increases your maximum Energy by 1% with the first point, and 0.05% with each additional point.

Capacity: Increases your maximum Ammo by 1% with the first point, and 0.05% with each additional point.

Endurance: Increases your maximum Health by 1% with the first point, and 0.05% with each additional point.

Tempest: Increases your XP Earned by 1% with the first point, and 0.03% with each additional point.
Why aren’t my attribute maximums increasing when investing in Energize/Capacity/Endurance?
Since these increases are based on a percentage of your attributes' maximums, the higher your attribute is, the more each individual point will contribute to that maximum. If your current maximum is very low, the value of each individual tactic point invested will be lower (and you may need to invest a few Tactic Points to increase the attribute by 1).